Return and Refund

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Because of the intimate nature of the items we sell(Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.), we are unable to return or exchange purchased toys and products unless defective or incorrect items are shipped. This is for the health, safety and peace of mind of our customers.

Items(designed to come into contact with any body part or fluid is non-returnable and non-resalable) includes, but is not limited to:

  • Vibrators And Dildos
  • Douche/Enema Kits
  • Anal Toys, Beads And Plugs
  • Cock And Ball Devices, Cock Rings And Cock Sleeves
  • Gags And Ropes
  • Lingerie And Men’s Wear
  • Lubes, massage oils, condoms, and body paints are also not returnable.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you sure the item can get the qulification of return(your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging), please email us at [email protected] for the first time, and provide us your order information and proof of purchase to check. Then we will give you the specific warehouse address(different countries will be different), you need to send the item to our warehouse, and use the email([email protected]) to tell us the details of this return shipping.

Shipping Fee of Return

If our mistake to make you get defective product or incorrect items, we will pay for the shipping fee of return.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed on the day, and a credit will automatically be applied to your credit card or original method of payment. The whole process(including the return shipping days, check the goods, make the refunds) means you will get the refund in 3-7 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].